access more

Self-Service

with our Interactive Voice Response (IVR)!

Home        Contact Us        Interactive Voice Response (IVR)

Interactive Voice Response -IVR

Interactive Voice Response (IVR)

Simply dial any of the Contact Center help lines: 07003000000, 01-2802500, 01-2712005-7 and listen for the self-service option.




 

Features & Benefits

  • Check your account balance
  • Transfer funds to Access Bank accounts
  • Find out information on products and services
  • Block lost or stolen cards
  • Log complaints or requests
  • Request for debit cards or cheque books

And so much more, without having to speak with our representatives...

Simply dial any of the Contact Center help lines: 07003000000, 01-2802500, 01-2712005-7 and listen for the self-service option.

 

FREQUENTLY ASKED QUESTIONS

  • If you are already using the USSD, you can use the Self-service without registration
  • If you are not registered on the USSD, dial *901# to enrol on the USSD so you can also have access to the self-service option.
  • Because you are attempting a transaction that can only be done with a registered phone number OR
  • You have inputted a wrong entry
  • Press 2 from the main menu, then select a number based on the complaints
  • Follow the prompts to provide the transaction details
  • Once completed, you will receive an SMS that with your complaint ID and the expected resolution date
  • The OTP is usually sent to the registered phone number on an account.
  • Press 5 on the main menu, press 1 for Account balance.
  • For new users, press 1 to give your Consent, an OTP will be sent to your registered phone number.
  • After inputting the OTP, you will be required to input your USSD PIN.
  • Select the account number from the list of announced account numbers or manually input your account number if the applicable account number is not announced, and then reconfirm.
  • Your account balance will be read out
  • Press 5 on the main menu, press 2 for Account statement.
  • For new users, press 1 to give your Consent, an OTP will be sent to your registered phone number.
  • After inputting the OTP, you will be required to input your USSD PIN.
  • Select the account number from the list of announced account numbers or manually input your account number if the applicable account number is not announced, and then reconfirm.
  • Confirm the duration you want by selecting the appropriate number
  • Your account statement will be sent to your registered email
  • Press 1 on the main menu, press 2 to block your debit card
  • Select 1 to block your debit card Using the exact card number
  • Your call will be transferred to an agent for the exact card to be blocked
  • Select 2 to block all debit cards linked to your account
  • All your debit cards will be blocked
  • Press 1 on the main menu, then press 1 to block your Account.
  • Input your USSD PIN
  • Select the account number you would want to block from the list of announced account numbers or manually input the account number and confirm.
  • Your account will be blocked
  • Yes, Press 3 from the main menu, then select 5 and follow the prompt
  • N20,000 daily limit
  • Yes
  • Failed WEB/POS transactions
  • ATM dispense error on us/other banks
  • Failed Transfer
  • Failed bill payment
  • No
  • Block Card/Account
  • Account balance/statement/number request
  • User ID request
  • Payday loan enquiries/request
  • Debit/Cheque book request
  • Fund transfer
  • No
Yes, Press 9 on the main menu option
 
  • You have inputted a wrong entry OR
  • You are calling with a number not linked to an account and attempting a transaction that can only be done with a registered phone number
  • Press 2 from the main menu, then select 1
  • Input the complaint account number
  • The status of the complaint will be sent to your registered phone number.
  • Accounts with more than one active case will be routed to an agent for detailed feedback
Access Bank - Xclusive Banking

Got something to say to us?
Click Here or visit  FAQ.